Custom software · Automation · 2026
Operations command center
A unified operating view that replaced spreadsheet reporting and disconnected status updates for a distributed services team.
14h
weekly reporting removed
6→1
systems in the daily view
Same day
exception visibility
The work
Challenge
Leaders were assembling the same operational picture from six systems every morning. The delay made exceptions visible only after they affected customers.
Approach
I designed a focused data model, connected the source systems, and built role-specific views around exceptions rather than raw activity.
Result
The team moved from daily reconciliation to continuous oversight, with ownership and next actions visible in one place.
Services
Product architecture · Workflow automation · Full-stack engineering
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